Your Rights

• One estimate is all you need for insurance repairs. If you get multiple estimates, they will vary. Be sure that lower estimates are not a result of lower quality parts, unskilled labor, or outdated technology. You have the right to quality repairs.

• Only the owner of a vehicle can authorize repairs no matter who's insurance company is responsible for the repairs. You have the right to choose which repair shop will do the work. Keep in mind that your insurance company DOES have the right to inspect the damages before you have them repaired.

• Your insurance company provides a service to you, the policy holder. Their claims team wants you to be satisfied. To help them and yourself, follow the proper procedures for making a claim. Read your insurance policy. Ask questions about anything you don't understand. Advocate for your rights.

3110 Capital Blvd, Raleigh, NC 27604
(just one mile north of the beltline)